Blank screen
Hi,
I have been sharing the link for a while now, but starting today when we try to open it we get a white screen.
Can you help us with this?
I thought it was going to be a great idea to do it this way, but it seems that it is not really working.
Thank you in Advance.
Marisol
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Comments9
Eric Fletcher
Aug 25, 2023
Very interesting - any chance you can give us an idea on what the upper bounds are on number of options and participants? Seems like helpful information for me :)
Luke Vella
Aug 25, 2023
It’s a network limit of 4MB for each payload. You can hit this if you have hundreds of options and participants since it’s quite a lot of data. I think setting some limits for meeting polls is best to avoid this. I was planning to do this once the availability grid is ready since that will be better suited for users who need lots of options.
Luke Vella
Aug 25, 2023
Hi, I've removed the screenshot to avoid exposing your poll publicly. The issue appears due to a technical limit in the amount of data that can be transmitted in a single request. Your poll has a very large number of options and participants.
Is it possible to remove some options? You can send a message to support@rallly.co and describe the options you'd like to remove if you are not able to do it yourself. I'll try and work on optimizations that would put your poll below the technical limits that we have but in general I wouldn't advise creating a poll with so many options.
Marisol M
Aug 25, 2023
Thank you for your prompt response. I do need all the options, but I can create different polls for that. I would like to know what would be the limit for it? Would 50 options work?
Luke Vella
Aug 25, 2023
Should be fine but it also depends on how many participants you have. Would be interesting to learn a bit more about your use case? Are you voting on a date to meet or is it a different use case that we can better optimize for?
Marisol M
Aug 25, 2023
There are around 60 people and they should choose 3 options. It is for them to choose their day off. This way we can coordinate the team so not more than two are away at the same time.
I am wondering if there is a way to access the information that has been already submitted?
Marisol M
Aug 25, 2023
I would like to know if there is a way to recover the information submitted. Otherwise, I would need to start from scratch and I would use a different method. I don't want to risk it especially since I need everything set up for next Tuesday.
Luke Vella
Aug 26, 2023
I've pushed some optimizations that reduce the size of the payload to enable the poll to load now. I'd recommend exporting the data so you can view it in Excel.
From the admin page: Manage > Export to CSV
Your use is not the intended purpose of the tool hence why you may expect to encounter these issues but it's not an uncommon use case. There's already a feature request called Registrations which would fit your use case much better when it is available.
Marisol M
Aug 28, 2023
Got it!.
Thank you for the support. I have already exported the information.
I really appreciated it.