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Impossible to login to modify a previous selection

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Impossible to login to modify a previous selection: one logged in, it is not possible to modify my previous selection, even if the login comes from the same device previously used.

Only administrator can do it for me.

Browser: Mozilla Firefox.

Thank you,

Fabio

Posted by fabio.derubertis ·
7 comments

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Comments7

  • Hoffman6132

    •

    Mar 31, 2024

    These are the instructions I provide to users to avoid this problem:

    Follow the link provided.

    Click on "Continue"

    Then enter the name you want to display

    Make sure you DO add your email address

    Click on Submit

    You can then update your availability for ##### as far forward as possible there are options available, by:

    > clicking on the 3 dots to the right of your chosen name (which also has 'You' beside it),

    > clicking on 'Edit Votes', and

    > changing the selections - not forgetting to click on SAVE at the end!! Then close the window.

    !! VERY IMPORTANT !!

    In the background, you will have been sent an email with the subject: 'Thanks for responding to #####'. This is an important email! Save it somewhere!

    Click on the link in the email - 'Review response on app. rallly. co'. Save the URL of the page it opens to your favourites.

    Use this exact same link on all your devices, and save the URL to your favourites on each device! This is essential to adjust and edit your votes later.

    I also recommend you save the email somewhere that you can find it later if needed.

    I also recommend you always use you phone in landscape mode when using the App

    Thanks!

  • fabio.derubertis

    •

    Dec 1, 2023

    Apparently it should work, but now I cannot login.

    In the past, the three dots with the edit menu was not available onde logged out.

  • Eva

    •

    Nov 28, 2023

    This is a bug we also see freequently.

    Quite annoying.

  • fabio.derubertis

    •

    Nov 27, 2023

    1. Login to vote your choice.

    2. Logout.

    3. Login again to modify your choice.

    4. You can't modify your previous choice, but a new item is created instead.

    • Luke Vella

      Team•

      Nov 30, 2023

      I followed these steps and it works as expected for me. Are you clicking on the "..." next to your name and selecting Edit votes?

  • Luke Vella

    Team•

    Nov 24, 2023

    If anyone has steps to reproduce this issue I'd be happy to look into it.

  • Tara Parker

    •

    Nov 20, 2023

    With doodle, there is this problem. Try tricking it with another browser like chrome/Edge.