Login Error when opening page

Problem
There appears to be an issue affecting some users (primarily on iOS devices) that results in a Login Error page being displayed. This happens when you open a link from another app while there is an existing tab in your browser with the same link. This causes the tab to reload rather than opening a new tab and the reload fails due to the browser blocking a request to our authentication endpoint.

Workaround
If you're seeing the Login Error page when you open a link, try opening the link again after closing the existing tab.

Solution
I'm actively working on a solution for this and will roll out a fix as soon as possible.

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Upvoters
Status

In Progress

Board

πŸ› Bug Reports

Tags

High Priority

Date

8 months ago

Author

Luke Vella

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